Frequently Asked Questions About Roofing In the Dallas Area

  • Why the name change?

    Over the last 20 years, Ashco Exteriors tested the waters in many different trades as a general contractor. These were then narrowed down to two main trades that we excelled at: Roofing and Gutters in the Dallas area. Ashco Exteriors did not explain our priority, and we would often get calls for other trades outside of our purview. Rest assured, we are still the same company, same employees, same process, same paperwork, and same customer experience. The only change is in our name.

  • Why get my roof repaired?

    Your roof is the first line of defense against the elements. Generally, your home is your most valuable asset. Repairing your roof in Dallas should be a top priority to protect yourself, your family, and your valuables. Insurance companies only allow a claim to be filed within a limited time window. After this limited time, all repairs to the property (exterior, interior due to leaks) are the homeowner’s responsibility. It is imperative to get your residential roof repaired or replaced as soon as possible after a weather event.

  • What if I don’t see any damage?

    While evidence of damage may not be immediately apparent, a prompt and thorough inspection is crucial if you expect to receive payment for DFW roof repair or replacement. Hail damage to a property can often look like mechanical or non-storm damage, and hail damage to your roof cannot be seen from the ground. Play it safe and make the call – our experts will perform a free, no-obligation inspection and provide you with a fair and honest roof assessment.

  • I have a tight schedule and don’t have time to undergo a lengthy claim process. Can you help?

    We are absolutely committed to ensuring that the entire process runs as smoothly as possible for each one of our customers. Sometimes, corresponding with your insurance company throughout the process can prove tiresome and inconvenient, particularly if your schedule is already full. We take on the responsibility of navigating the process and identifying pertinent variables so that you don’t waste any of your valuable time, effort, or money.

  • My insurance company denied my claim and said I have no damage, but all of my neighbors are getting new roofs. What can I do?

    Even if you’ve been told that your policy won’t cover certain roof repairs or replacement for your Dallas-Forth Worth, Texas home, you are entitled to a second opinion. If after our analysis we determine your home actually has storm damage, we will invite a representative back out to your property to inspect the home alongside an RX Roof representative. Our construction professionals have years of experience in the industry and will submit all necessary paperwork for your convenience.

  • I am planning to sell my house. How important is it to address the condition of my roof?

    A new roof is among the most powerful selling points when it comes to marketing your home to potential buyers. New homeowners must consider a wide variety of important factors when considering their options; a solid roofing system gives prospective buyers peace of mind and confidence that they’re making the right decision in purchasing your home. Home inspectors are not roof inspectors. Some won’t even set foot on the roof, and instead try to inspect the roof from a ladder. It’s possible that a home inspector will approve a roof that does have storm damage. In this instance, if the buyer hires their own roofing inspector, it could delay closing or lower your asking price. Always have the roof inspected by a respected Dallas area roofing inspector, even if you have a home inspector out.

  • Can I complete the insurance paperwork myself?

    We intend to walk you through the entire process, start to finish. This includes breaking down and explaining the insurance estimate. You are welcome to attempt this yourself, but we take the hassle and headache out of the process. It is also possible that you will end up with less than desirable workmanship. From initial inspection to completion and every step in between, we have the customer’s best interest at heart. This is only one part of our longstanding service guarantee.

  • Does it matter if my roof is new?

    Unfortunately, hail and wind storms (as well as any other act of nature) do not discriminate when it comes to roof damage. Even if your roof is only a year or two old, the damage sustained during a storm can easily cut its lifespan by more than half. A comprehensive, risk-free inspection by our experienced DFW area roofing professionals will aid in determining the extent of any damage as well as any necessary repairs.

  • What if I don’t have the money to pay for roof repairs?

    The damage we’ll be looking for may be covered by your insurance company. You will be provided with a detailed damage assessment; this information can be given to your insurance company to verify coverage and schedule their representative to come out and meet with us to assess the damage. It is our goal to provide fair, honest damage assessments from a construction perspective to all of our customers, and we pledge to work with you – as well as any insurance representative assigned to your claim – to ensure we achieve that goal.

  • I don’t think we’ve had any weather worth worrying about. Should I still schedule a routine inspection?

    You might be surprised to find that even seemingly minor storms can cause significant damage to a commercial or residential roof in Dallas. For example, hail measuring one inch in diameter can result in damage capable of reducing your roof’s lifespan by up to 15 years. Even smaller hail can do tremendous damage when paired with heavy winds. Studies indicate that roofs that are professionally inspected on a regular basis generally last approximately 50% longer than those left to chance without proper maintenance.

  • Will my insurance rates increase due to a storm damage claim?

    Unlike damage caused by individual neglect (e.g., a kitchen fire caused by an unattended pan on the stove), hail and wind are environmental factors that are out of the home or business owner’s control. Most of the time rates go up for all homeowners within the affected area regardless of whether they individually filed a claim or not.

Have additional questions about our company, our process, or our roofing and gutter services? Feel free to send us a message and we’ll get back to you ASAP.